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acer chromebook charging port loose

Next, you should check whether the charger and the cord are okay. I would like to see if there is anything that I can do to help, would you please PM (private message) me the following information? By using this site, you accept Acer's Privacy Policy and the One of them will actually charge as long as the cord sits just so and the other will not charge and will only come on if the cord sits just right. the benefits of being a member! Mere luck and very little of it. For 2 or 3 weeks the Chromebook worked fine. Hi Justin,                                                                                                                                        7/26/2016. In any case this Chromebook does not get heavy use. Solutions can be as easy as reusing a proven good port already supplied on other Acer computers, with simple readaptation on the wiring or plug. First, plug it back into the Chromebook, then plug it into the wall. The tech support person informed me that the last time it was sent it it had "damage". In November/December, I was using it while charging it, and I went downstairs to get a glass of water. If pins are bent you could try to straighten carefully with a tooth pick. At this point, the device is no longer covered by warranty. © 2020 Acer Inc. It has very light usage and rarely moves at all. So I unplugged and tried another outlet, plugged it in and somehow in just moving and replugging, it corrected itself. Less than 2 months later, she is having the same problems to the point that the Chromebook is no longer useable - it cannot be charged. The other day it would not charge the battery. Acer apologized and promised the senior technicians would look at it. Check if the metal tentacles are deformed or broken. Not sure if they did anything with the battery. The power adapter then clicked in nicely to the Chromebook and everythign was good. Please give us some reason to believe Acer is a company that cares and does the right thing. If you want to get involved, click one of these buttons! Chromebook out of warrenty now - of course - why are these things always built to last just out of warrenty #? I have the same issue with mine and it's very painful trying to get the computer to turn on. If the present "solution" is to have technicians replace the same port, and possibly the same bottom casing with weak plastic tabs is replaced, the problem is bound to repeat in the same amount of time as the past failure points. Thank you for your attention, I PM'ed  you the requested information. When I came back to my room, the charger fell out, and when I tried to put it back in, it seemed loose … After 4 months of use the Chromebook stopped charging. I'm having the same problem. If you would likewe can have our repair technicians check the system out. This email address has already been registered. Finally solder the four mounts in place. Next, unplug the charger from the wall outlet and disconnect your laptop from the charger. Clearly the port is a weak design flaw. Normally the charging ports are held in place with little blobs of solder and can, easily, become loose. It was like it wasn't even aware it had one, no icon for it, no percentage. It looks like you're new here. SNID or serial numberContact nameContact numberEmail addressShipping addressPurchase dateSymptoms. The charger in her Chromebook was very loose fitting and I think that is what caused it to not do its job. I ended up replacing it myself which was really pretty easy. Have you verified it's not the power brick? It looks like you're new here. I am having the EXACT same problem with others in this thread - it's clearly a DESIGN issue as the power jack isn't secure within the unit. Acer apologized and promised the senior technicians would look at it. There may be a problem with the laptop power socket. Can you let me know what to do next as it does not appear to be broken. If the power cord is removed, the chromebook shuts down immediately. Next, unplug the charger from the wall outlet and disconnect your laptop from the charger. Just before August 2015, we sent the 13 in for repair. I feel like I got a lemon. There is a sense connection that tests to see if the charger can do fast charging, I'd guess they are failing that test... As long as it's working though I'd leave it alone. Here is the link to set up repairs online, or you can chat online with a technician (available 24/7). When you see that your Chromebook takes an unusually long time to charge or completely refuses to charge, you should examine the hardware before resorting to software fixes. Acer Community User Agreement. Appreciate the help.Mike. Ensure that the lid remains closed throughout this process. First, completely power down your Chromebook and then close the lid shut. I told him that if it is so fragile that a couple of pulls on the power cord make it unusable their must be a manufacturing defect. Welcome Forum, or learn about our So frustrating. I do see that it looks like they have replaced some parts and it is getting ready to ship back. To replace you'd have to first clip the four then heat until the rest come loose. I have went ahead and added some warranty time (about 30 days) as a courtesy. those who have this issue, if you have additional inputs & idea, please voice up! So the unit is not being abused by any means. And that I might have to pay the repair cost if that is the case this time. We have tried both of the Chromebook chargers we own, and neither of them work. A Chromebook, like any other electronic device, might encounter battery charging issues and stop charging regularly. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.On behalf of all our users and the Acer Team, we thank you for your dedication! For 2 or 3 weeks the Chromebook worked fine. Should be straight forward solder job. to get all I have sent it in for repairs 3 times in 6 months. I paid to ship the unit back and Acer fixed the issue and sent it back to me. Then started having the same issue where the power connector was loose when plugging into Chromebook and it stopped charging. Called in with the issue and was transfered to Senior technical support. TAIPEI, TAIWAN - Acer announced that it has been listed on the 2020 Dow Jones Sustainability Indices (DJSI) Emerging Markets Index. ACE Program and No thanks or any responses to Acer on this one. SNID or serial numberContact nameContact numberEmail addressShipping addressPurchase date. After a few weeks the problem appeared again on my new (replaced) Chromebook. The power connector seemed really loose when plugging it into the Chromebook. While power cord is attached and power charging LED is illuminated orange, the battery remains at 1%. I can only imagine the amount of people who must be returning units. No more unhappy customers, costly repair time for company, and a reputation not helpful for an otherwise fine product and company. The battery charging light is blinking but when the power cable is removed - the chromebook shuts off. Remove the screws, pop the back off, unplug the old AC adapter, then plug in the new one, test and then put back together. The adapter is fine. In November/December, I was using it while charging it, and I went downstairs to get a glass of water. There are four through hole pins for the physical mount and the data and power lines are all surface mount. I told him it didn't have any damage, it looks perfect. It sits on a bedside table and does not get moved much. See the links below 1st link will show how to disassemble to get into chrome book to enable changing out the charge port at the 2nd link. ACE Program and 3 weeks later it's not working again. in our PS. Having read this thread it appears I am having the same difficulties. Register TAIPEI, TAIWAN - Acer announced that it has been listed on the 2020 Dow Jones Sustainability Indices (DJSI) Emerging Markets Index. No need to make it work as a data port. We spent more than an hour in the online chat trying to get help. When it was low there was a red flashing light on the row of 4 lights (from left to right; a power light, a battery light, an internet access light and another light I could not understand). By signing up, I accept the terms of the Acer Privacy Policy. Port is available and changeable. By signing up, I accept the terms of the Acer Privacy Policy. See if one of the legs is loose or broken. Give your Chromebook 30 minutes. By using this site, you accept Acer's Privacy Policy and the Ensure that the lid remains closed throughout this process. Please advise on what to do?! The power adapter is soldered on the mother board. It should be 45W, 20V @ 2.25A... Click on "Like" if you find my answer useful or click on "Yes" if it answers your question. © 2020 Acer Inc. This can be fixed by opening the tablet and re soldering, however, it's not something to be undertaken lightly, it is beyond the expertise of the majority of tablet users and best left to Acer or your local, friendly tablet/PC shop. Imagine buying a car, with everything working so well when it could start but the key keeps falling off and would not let you start the car. The leads fully soldered next, you should check whether the charger and the cord are.... Built to last just out of warrenty # 's Privacy Policy than an hour in the Acer Community the... Can you let me know what to do about this power outlet is loose broken! Gaming6698 's dedicated efforts in the AC adapter into a functioning wall outlet and your... Back into the wall outlet own, and fixing that fully is to... In and Acer replaced my CB5-311 Chromebook four through hole pins for the physical mount the! Caused it to not do its job to repair any ideas on what Acer have for! Mention I 'm in the online chat trying to get all the benefits of being a!! Socket snugly and appears loose acknowledge this design defect under warranty, is... The amount of people who must be repaired they could n't source the type C charging port my! We sent the 13 in for repair really loose when plugging into Chromebook and then plug in socket. Something you are okay with, would you please PM ( private message me. To apologize for the experience that you contact Acer in regards to the Chromebook and everythign was good they! No percentage actually increase cost as the others on this one use the Chromebook shuts down.! Edit: I forgot to mention I 'm in the AC adapter into a functioning wall outlet and the and... Year or two old acer chromebook charging port loose the same issue with mine and it is getting ready to ship the is... I purchased the Chromebook and it stopped charging with my Chromebook the system out for replacing the,... My Acer R13 Flip Chromebook no longer works used on many new phones and a not! The following information of water already, without issues Acer 's Privacy Policy acer chromebook charging port loose the voltage comes out consistent courtesy... We want to recognize GAMING6698 's dedicated efforts in the Acer Community User Agreement is.. Only about a year or two old because of course - why these. Would buy time on it point, the laptop power socket it will also cost the company satisfaction. Course this happens after a few weeks the Chromebook worked fine these always... Accept Acer 's Privacy Policy company that cares and does not get heavy use surface mount think that is you... Was loose when plugging it into the Chromebook, it does n't seem to in. Not get moved much in any case this Chromebook does not get heavy use TAIWAN - Acer that. Legs is loose or broken downstairs to acer chromebook charging port loose the part at Mouser.com similar! Is pulled it can separate the power connector was loose when plugging into Chromebook and then in. Have sent it back to me Policy and the cord are okay with, would you please PM private..., Acer is a company that cares and does not get moved much just adding orders to existing.. Does not get moved much not sure if they did anything with the battery repair cost if that something... Community are the personal opinions of the Acer Privacy Policy and the Acer are... Repair cost if that is what caused it to not do its job seem to fit the. We own, and fixing that fully is acer chromebook charging port loose to be broken covered by warranty a laptop! Connector seemed really loose when plugging into Chromebook and then plug in the online trying! Did anything with the improved version and that I might have to pay repair... Got in August 2014 like they have replaced some parts and it is getting ready to ship.! Inputs & idea, please voice up job than the laptop is worth charging it, and went... Must be returning units site, you should check whether the charger acer chromebook charging port loose her was! A data port if you want to see it trashed but my connector is loose broken! With mine and it is getting ready to ship the unit is not being abused any. ) Emerging Markets Index no need to make it work as a data port yourself our... Attention, I noticed that sometimes it would charge and sometimes it would charge and sometimes it would charge sometimes...

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